Diagnostic Bay

SUGR Diagnostic Bay

FLEET SYSTEMS SUPPORT // 04-001

HELPDESK UNIT // T1-MM-Y

Diagnostic Bay

Something broken, confusing, or behaving in a manner inconsistent with known laws of physics, Scopely logic, or common decency? This is where we figure out what went sideways.

HELPDESK // ONLINE TIMMY // ON DUTY PRIVATE REPORTS // ACCEPTED
Timmy the Helpdesk Tribble on duty at the SUGR help desk HELPDESK VISUAL FEED // T1-MM-Y
04-101 // HELPDESK STATUS

Timmy

HELPDESK TRIBBLE // ON DUTY

Timmy is standing by to assist with technical difficulties, tactical confusion, mysterious game behavior, and other assorted anomalies.

HelpdeskOnline
EnthusiasmExcessive
Opposable Thumbs0
ArmsStill None
SUPPORT PROTOCOL // ACTIVE

⚠ System Anomaly Detected

Something broken? Something confusing? Something behaving in a manner inconsistent with known laws of physics, Scopely logic, or common decency?

You’ve come to the right place. Select the system causing trouble, submit your diagnostic report, and SUGR leadership will be notified.

04-201

Select Diagnostic System

01🛸 Ship SystemsShips, upgrades, sourcing, abilities & ship configuration 02👥 Crew ConfigurationOfficers, crews, below decks & why this crew isn’t working 03⚔️ Tactical SystemsPVP, PVE, hostiles, armadas & combat problems 04💰 Resource ManagementMaterials, currencies, sourcing & where all your stuff went 05🧬 Research & DevelopmentResearch trees, priorities, efficiency & progression 06📡 CommunicationsAlliance communications, Discord & information access 07🔧 System MalfunctionBugs, glitches, crashes & things that appear genuinely broken 08❓ Unknown AnomalyI don’t know what’s wrong. That’s why I’m here.
04-251 // WEB DIAGNOSTIC CHANNEL

Request Diagnostic Assistance

● CHANNEL ONLINE

Before Sounding Red Alert

Collect whatever information may help Command figure out what has gone sideways.

  • What are you trying to do?
  • What actually happened?
  • What did you expect to happen?
  • What ship, crew, event, research, or system is involved?
  • Include anything else that may help leadership diagnose the problem.

The more diagnostic data you provide, the less likely Timmy is to stare adorably at the screen while having absolutely no idea what you mean.

PRIVATE TRANSMISSION // Diagnostic requests are stored privately and are not posted publicly to the site. SUGR leadership will be notified when your report is submitted.

Tell us what you were trying to do, what actually happened, and what you expected to happen.

LIVE SUPPORT CHANNEL

Prefer Discord?

You can still hail the SUGR helpdesk directly.

Open Discord Helpdesk
04-301

Escalation Protocol

LEVEL 01

Timmy Reviews Diagnostic Data

Timmy examines the available information with great enthusiasm.

LEVEL 02

Fleet Assistance Requested

A SUGR commander attempts to identify the problem.

LEVEL 03

Advanced Shenanigans

Additional personnel may be summoned. Opinions will almost certainly be offered.

LEVEL 04

Human Intervention Required

Timmy has escalated your case to someone with opposable thumbs.

HELPDESK // ONLINE TIMMY // ON DUTY PLEASE DO NOT FEED THE HELPDESK